Delivery and refunds

Digital downloads — delivery

Every digital title — picture books, coloring books, the narrated video and the bundles — is delivered electronically and immediately after payment clears. There is no shipping, no shipping cost and no waiting: you get a download link on the confirmation screen and a copy by email.

What you receive is a PDF (or an MP4, for the narrated read-along) that you download and keep. It has no expiry, no account and no app. If the email has not arrived within a few minutes, check your spam folder before writing to us — that is where it usually is.

Digital downloads — refunds

Because a download cannot be returned once it has been delivered, digital sales are generally final. That is the rule, and here is the part that matters more: we would rather refund you than have you stuck with a file you cannot use.

We will replace or refund a digital purchase if:

• the file is damaged, incomplete, or will not open;
• the download link failed and we cannot get a working file to you;
• the product is materially not as described on its page;
• you were charged twice for the same item.

Email play@umedia.fun within 30 days of purchase with the email address you paid with and the title. We reply within one to two business days. Refunds go back to the card or account you paid with, and typically appear within five to ten business days depending on your bank.

Hardcovers — shipping

Print editions reach you one of two ways, depending on what is on the shelf. When we have the title in stock we pack and post it ourselves from South Carolina, which takes about one to two weeks. When we do not, the book is printed to order by our print partner, IngramSpark, and shipped to you directly, which takes about two to four weeks because the book is manufactured after you order rather than picked off a shelf. We will tell you which of the two your order is when we confirm it. Shipping cost and destination options are shown at checkout before you pay.

Hardcovers — returns

If a print copy arrives damaged, misprinted, or is not the book you ordered, email us within 30 days of delivery with a photograph of the problem. We will send a replacement or refund the order, and you will not be asked to post the damaged copy back.

Print-to-order books are made individually for you, so we cannot accept change-of-mind returns. Every title has a free preview of its actual opening pages — please read it before buying a hardcover.

How payment is handled

Checkout is handled by our payment partners — Payhip for digital titles and Stripe for hardcovers. Prices are shown in U.S. dollars. Card details are entered on the payment partner's secure page and are never seen, handled or stored by us; we receive only the order and the email address needed to deliver it.

Cancellations

A digital order cannot be cancelled once the file has been delivered, which is immediate — the refund terms above apply instead. A hardcover order can be cancelled before it enters printing: email us as soon as possible and we will stop it if it has not already gone to press.

If something is still wrong

Write to play@umedia.fun. A real person reads it. We would rather fix a problem than win an argument about a twelve-dollar book.